Who We Are

Cooperative Housing International (CHI), the housing sectoral organisation of the International Cooperative Alliance (ICA), is committed to protecting the privacy of visitors to this website. We adhere to the principles of the General Data Protection Regulation (GDPR) 2018. You can contact us at info@chi.coop.

Personal Data Collection and Use

When you use our website and submit information through online forms, we collect any personal details you provide—such as your name or email address—for the specific purpose you intended. We use your information only in accordance with GDPR and will never share it with third parties without your explicit consent.

Website Analytics and Tracking

Each time you visit our site, we automatically record basic web statistics. These analytics help us understand how visitors use our website so we can continue to improve its performance and usefulness. We do not collect personal data through this process, and the information cannot be used to identify you. We use Google Analytics to gather anonymous usage data. This information is not linked to your personal details.

We may collect the following types of information:

• Submitted personal details, such as your name and email address. We use this to tailor and enhance the content and relevance of the site.

• IP address and technical data, which we automatically log to monitor performance and better understand user engagement.

• Session information via cookies, which do not store personal data. We use cookies to support site functionality, including language preferences and access to restricted pages.

Cookies

Like most websites, we use cookies—small text files placed on your device—to enhance your browsing experience. Our cookies help us:

• Make our site work as expected
• Remember your preferences between visits
• Improve the speed and security of the site
• Enable sharing with social networks (e.g. Facebook)
• Personalize your experience
• Track usage so we can make informed improvements
• Optimize our marketing efforts

We do not use cookies to:

• Collect personal or sensitive information without your permission
• Share data with advertising networks
• Pass identifiable data to third parties
• Pay sales commissions

Data Protection and Legal Use

All personal data collected through this site is handled in line with GDPR 2018 and any other relevant data protection laws. We collect only what is necessary to:

• Comply with legal obligations
• Ensure accessibility and technical functionality of the website

We do not sell or share your information with external companies.

Links to Other Websites

Our website contains links to external sites. Please note that this privacy policy applies only to our site. If you visit another website through a link on our site, we encourage you to read their privacy policy.

Embedded Content

Some pages on our site may include embedded content such as videos, articles, or images. Embedded content behaves exactly as if you visited the original website directly and may collect data about your interaction.

How We Use Your Contact Information

If you provide contact details, we may use them to send you:

• Newsletters
• Press releases
• Event invitations
• Requests for participation in research or cooperative networking

We will never sell your personal information or share it outside of the ICA’s official structures and partner networks.

How Long we Retain your Data

We keep contact form entries for six months and analytics records for a year.

How we Protect your Data

We use two factor authentication to protect external data. Other measures include staff training in data protection.

Contact and Further Information

To learn more about how we use and protect your data, or to exercise your rights under GDPR, please refer to our Terms and Conditions page or contact by email: dataprotection@ica.coop

You can also read more about GDPR here: https://gdpr.eu/what-is-gdpr/